*No VAT here

There are bound to be situations where a delivery doesn't arrive as expected, although this is never more than about 1% of items sent out. Please don't arrange installers, scaffolding or any other costly outgoings until the products/s have been received and inspected. We can't take responsibility for any of your additional costs.

Most of our deliveries are made by national carriers such as Interlink or TNT, on 90% of occasions this will be in the mornings. Mostly it will be the more remote areas that will be later in the day. If you would like a delivery made on a specific day (as long as it falls on or after the available day against that product) then please add a note to the further information area on the checkout. The more remote areas such as the Scottish highlands may take 1 or more days longer than quoted.

Large diameter liners and other bulky packages can rarely be sent to address other than uk mainland, in some cases this may be possible but a surcharge may apply.

Please be aware that signatures requested at the time of delivery are intended to be in everybody's best interest, you can however use a friend or neighbours address for delivery so long as someone is available to receive it but we must have a specific name and/or address. If you can not inspect the products during delivery you must sign as unchecked otherwise claims for damage/breakages will fail, and in any case all damages must be reported within 5 working days.

Very large items may well be delivered on a pallet, please prepare for this as much as possible by knowing where the driver can put it when it arrives.

We must be informed of any damaged/missing items within 5 working days, preferably sooner. Please be aware that our conditions will not allow for refunds or replacements after this time, as the period in which we can make a claim from the carriers will have lapsed.

Whilst unwrapping products, care should be taken against personal injury to persons from sharp steel items, bolts, screws and especially CHIMNEY LINERS.

It is our intention to transport all products safely and economically to all customers, but because we don't see them when they arrive we always appreciate feedback, on for example, boxes that haven't held up to the journey as expected.

If ordered items are available on different time scales the whole order will be held over to be sent as one consignment unless requested otherwise, to send items separately may incur further charges. When we refer to working days until delivery, this means Monday to Friday.